Junior Product Expert
Core
Develop local technical expertise for TOMRA RVM products in Singapore, supporting product performance, AI recognition, and customer experience through hands-on technical support and R&D collaboration.
Role type
Junior IC product expert (reverse vending machines)
Builds
TOMRA RVM systems for automated beverage container collection
Domain
Recycling industry + industrial automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
technical troubleshooting, machine data analysis, root cause identification, documentation preparation, stakeholder communication, safety compliance
Preferred skills
field service experience, industrial automation background, knowledge of mechatronics or electronics
Technologies
AI recognition systems, TRMS backoffice, configuration files
Responsibilities
Support installation, configuration, and troubleshooting of RVM products; prepare fault documentation and manage service desk cases; monitor machine performance and service trends; prepare user guides and training materials; support machine deployments and pilot installations.
Seniority
Junior, structured training and coaching