ADMINISTRATIVE AND CUSTOMER EXCELLENCE SUPPORT (ACES) ASSOCIATE
Core
Manage incoming laboratory samples and documents, ensuring traceability, compliance, and coordination between clients and the lab.
Role type
Administrative and Customer Excellence Support Associate
Builds
Operational support for laboratory testing workflows and client sample intake
Domain
Inspection, verification, testing, and certification (Laboratory Operations)
Deliverable
client delivery
Required skills
Sample receipt and inspection, documentation management, system registration, client coordination, QHSEE compliance, data entry, report generation
Preferred skills
BS Lab Tech or Chem Tech degree
Technologies
MS Office, SharePoint
Responsibilities
Receive, inspect, sort, and store incoming laboratory samples; Register samples in the system and capture client instructions; Coordinate with clients and sales regarding discrepancies; Endorse samples and documents to the laboratory; Scan and upload documents to SharePoint; Submit weekly/monthly KPI monitoring reports; Assist in maintaining the Quality Management System.
Seniority
Entry-level, individual contributor