Guest Relations Supervisor
Core
Lead Bell Services, Shuttle, Valet, and Front Drive teams to deliver seamless guest experiences from arrival to departure at a mountain resort.
Role type
Guest Relations Supervisor (hands-on leadership)
Builds
Guest arrival/departure operations, luggage and equipment transport, shuttle and valet services
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Team leadership, guest service, logistics coordination, training and coaching, problem-solving, physical labor (lifting/transporting)
Preferred skills
Supervisory experience, valid driver's license with clean record
Technologies
None
Responsibilities
Lead and support Bell Services, Shuttle, Valet, and Front Drive teams; Work alongside team members assisting with guest arrivals, departures, and transportation needs; Load, unload, lift, and transport guest luggage, ski equipment, and personal belongings; Coordinate dispatching from the Guest Services Desk; Train team members on arrival/departure standards and Forbes Service expectations; Conduct vehicle and workplace inspections; Resolve guest issues to elevate satisfaction.
Seniority
First-line supervisor