Customer Service Officer
Core
Administrative and support role managing employee induction, site badging, access control, and car park administration for a security client.
Role type
Administrative Customer Service Officer
Builds
Site access credentials, parking tags, and administrative reports for client premises
Domain
Security services / Facility administration
Deliverable
product features
Required skills
ID verification, badge printing, car park management, customer service, IT system proficiency, organizational skills
Preferred skills
PSA Licence, own transport, manual handling
Technologies
Administrative and IT systems
Responsibilities
Coordinate site inductions and verify employee IDs, manage site badging and access control, administer car park operations and issue parking tags, handle general customer service inquiries via phone/email/walk-in, log and follow service tickets, manage key requests and special access badges, prepare weekly and monthly statistical updates, order stock and manage site accounts
Seniority
Entry-level / Part-time contractor
