Performance Advisor, Union Street
Core
Guide members through personalized consultations to connect them with Equinox's ecosystem of fitness, wellness, and recovery services, driving adoption of Personal Training and other offerings.
Role type
Senior IC member experience advisor (fitness & wellness)
Builds
Member engagement pipelines and referrals to Personal Training, Pilates, Group Fitness, and Spa services
Domain
Luxury fitness & wellness
Deliverable
product features
Required skills
consultative sales, fitness assessments, CRM management, relationship building, active listening, program specialization knowledge
Preferred skills
degree in Exercise Science/Sports Management/Kinesiology, experience in fitness assessments or client onboarding
Technologies
CRM systems
Responsibilities
Conduct personalized welcome consultations and Equifit Assessments; present Personal Training as a foundational investment; partner with Personal Training Managers to align on lead flow and conversion; re-engage inactive members; maintain assessment room readiness and brand standards.
Seniority
Individual Contributor, mid-level specialist