Head of Product Governance and Claims Oversight
Core
Senior business owner ensuring integrated governance of underwriting, product design, and claims oversight to deliver customer outcomes and regulatory compliance within an insurance framework.
Role type
Senior first-line product governance and claims oversight leader
Builds
Integrated governance framework for underwriting, product design, and claims oversight
Domain
Insurance (Europe)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
insurance product governance, fair value assessment, consumer duty compliance, outsourced model oversight, claims performance monitoring, underwriting trend analysis, risk appetite implementation, distribution strategy oversight, incident investigation, regulatory reporting
Preferred skills
experience with digital-enabled insurance products, knowledge of disruptive insurance trends, cross-functional leadership, strategic stakeholder influence
Technologies
MI systems, governance forums, service reporting tools, QA frameworks, incident management platforms
Responsibilities
Maintain underwriting and product governance frameworks including risk appetite and pricing oversight; oversee new product design and material changes; monitor claims performance and customer outcomes; lead oversight of outsourced claims and distribution activities; report to senior management and the Board on portfolio performance and regulatory compliance; facilitate governance forums and regulatory reviews.
Seniority
Senior, hands-on IC with strategic bridge responsibilities
