Working Student – Service Design with a Customer Journey Management Focus at Bosch eBike Systems (f/m/div.)
Core
Support service designers in scoping, visualizing, and standardizing customer journey maps across service touchpoints and channels.
Role type
Working Student, Service Design (Customer Journey Management)
Builds
Customer journey maps, journey assets, and experience metrics dashboards
Domain
Mobility / eBike Systems / Service Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Human-centered design principles, journey mapping frameworks, collaborative digital mapping tools, qualitative and quantitative user research, stakeholder interviews, observational studies, experience metrics and KPIs
Preferred skills
Visual storytelling, structured mindset, empathetic and analytical approach
Technologies
Miro, TheyDo, Smaply
Responsibilities
Scoping and visualizing customer journey maps, documenting customer lifecycle phases and pain points, assisting with user research and stakeholder interviews, connecting journey stages to experience metrics and KPIs
Seniority
Working Student