Consultant ServiceNow Confirmé H/F
Core
Design, develop, and optimize ServiceNow solutions for enterprise clients, focusing on IT service management and system administration.
Role type
Senior ServiceNow Consultant (IC)
Builds
Configured ServiceNow instances and ITSM workflows for large-scale clients
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform administration, ITSM module expertise (Incident, Problem, Change), CMDB/HR/ITBM/CSM module knowledge, ITIL best practices, Agile/Scrum methodologies, technical scripting, integration testing
Preferred skills
Advanced configuration of ServiceNow modules, back-office administration expertise
Technologies
ServiceNow, ITIL, Agile, Scrum
Responsibilities
Design technical solutions based on business needs, configure and develop scripts per user stories, write technical documentation, perform integration testing, handle Level 2 incidents, prepare and manage production deployments
Seniority
Senior, hands-on IC
