Staff Product Manager

Freshworks

Bengaluru, in💼 Full-time🗓 2026-09-22 → 2026-09-25

Core

Define long-term strategy and vision for AI Agent product line focusing on customer and employee experience markets.

Role type

Staff Product Manager (AI Agents)

Builds

AI Agents, AI Assistants, and AI Copilots for CX and EX use cases

Domain

Enterprise SaaS, Artificial Intelligence, Customer Experience, Employee Experience

Deliverable

product features

Required skills

AI Agents, AI Assistants, Agentic AI, AI/ML/NLP product lifecycle management, product strategy, roadmap definition, OKR definition, requirement translation, scrum team prioritization

Preferred skills

SaaS experience, data science background

Technologies

AI Agents, AI Assistants, AI Copilots, ML, NLP

Responsibilities

Define product strategy and vision, drive requirement definition and roadmap, own business metrics and OKRs, translate complex processes to technical requirements, work with developers and designers to meet market needs, drive customer adoption and engagement

Seniority

Staff, hands-on IC with strategic scope

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.