Customer Support Associate- Italian
Core
Support the team in obtaining compliance declarations and information from non-responsive suppliers in client supply chains.
Role type
Customer Support Associate (Supply Chain Compliance)
Builds
Compliance documentation and supplier response data for client supply chains
Domain
Supply chain compliance and regulatory reporting
Deliverable
client delivery
Required skills
Italian (fluent), English (fluent), verbal communication, written communication, multi-channel communication, supplier engagement, time management, MS Office Suite, Google Applications
Preferred skills
experience in administration, reporting, research & data, supplier/customer support, call centres
Responsibilities
Communicate with suppliers via email, phone, and conference calls to gather compliance information; Handle inbound calls to help suppliers troubleshoot compliance requests; Engage unresponsive suppliers through outbound calls and webinar invites; Work with Program Success team on client campaigns and supplier issues
Seniority
Individual Contributor
