Housekeeping Supervisor
Core
Supervise daily housekeeping operations to ensure guest rooms, public areas, and facilities meet cleanliness, hygiene, and service standards.
Role type
Housekeeping Supervisor
Builds
Clean guest rooms and public areas for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Staff supervision, work assignment, room inspection, coordination with Front Office and Engineering, guest complaint handling, team training, inventory management, safety compliance, reporting
Preferred skills
Hotel management degree, supervisory experience, English proficiency, PMS knowledge
Responsibilities
Supervise and coordinate daily activities of housekeeping staff; Assign daily work and ensure adequate manpower coverage; Inspect areas to ensure cleanliness and presentation standards; Coordinate with Front Office on room status and VIP requests; Follow up on maintenance issues; Respond to guest requests and complaints; Conduct daily briefings and communicate operational updates; Train and coach employees on standards; Monitor staff attendance and performance; Manage linen, chemicals, and supplies; Prepare daily operational reports
Seniority
Mid-level, hands-on IC