Data Analyst - Operations
Core
Analyze and optimize business processes, define operational metrics and SLAs, and drive improvement initiatives within the financial industry.
Role type
Operations Analyst (Process Improvement)
Builds
Operational efficiency frameworks, performance dashboards, and standardized process documentation
Domain
Financial Services / Operations Excellence
Deliverable
dashboards & analysis
Required skills
Process analysis, root cause analysis, metric definition, SLA setting, stakeholder collaboration, team guidance, error checking
Preferred skills
Large-scale project management, business consulting, team leadership, Industrial Engineering degree, SQL
Responsibilities
Identify and evaluate core operational processes, develop and monitor improvement initiatives, ensure routine processes are completed accurately, provide direction to junior team members, verify deliverables for quality