Senior Supervisor, Global Customer Support Services
Core
Execute global contact center initiatives to improve operational efficiency, service delivery, and workforce coordination across regions, languages, and support partners.
Role type
Senior Supervisor, Global Customer Support Services
Builds
Operational readiness for contact center changes, global center coordination, and service delivery consistency
Domain
Technology / Customer Support Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Contact center operations management, Workforce planning, Telecom and routing processes, Global center coordination, Operational reporting, Data-driven problem solving
Preferred skills
Consumer electronics support, Multi-region/multilingual operations, BPO partner coordination, AI-enabled support tools familiarity
Technologies
Oracle Service Cloud, Genesys, JIRA, ServiceNow, Power BI, Smartsheet, SharePoint, Microsoft Office
Responsibilities
Execute operational workstreams for contact center initiatives, Validate contact center impacts for proposed changes, Coordinate with regional teams and partners for operational readiness, Review operational data to identify trends and efficiency gaps, Support workforce-related coordination and capacity planning, Prepare operational updates for leadership
Seniority
Senior, hands-on IC