Department Supervisor- Hillsdale Shopping Center
Core
Support sales and profit goals by executing plans to deliver the best customer experience in the department and overall store.
Role type
Department Supervisor (Retail)
Builds
Customer experience, visual merchandising, and operational routines for H&M stores
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, visual merchandising, team leadership, sales promotion, inventory management, operational compliance, trend awareness, data analysis
Preferred skills
Ambition, effective communication, analytical problem-solving, performance orientation
Technologies
Instore Care App, Click & Collect, Smart Store tools
Responsibilities
Ensure visual and commercial curation according to global guidelines; Represent the H&M brand positively during customer interactions; Identify commercial opportunities and work with the Department Manager; Ensure customer service is provided in all areas of the store; Follow up that the team promotes the Customer Loyalty App and sustainability initiatives; Ensure correct routines in fitting room and checkout; Secure a clean and tidy sales floor and back of house; Ensure high fashion quality and visual product presentation; Secure good stock levels and provide input on allocation; Maintain price signs throughout the store; Handle opening and closing of the store daily
Seniority
Individual Contributor, emerging leader