Manager, Customer Training
Core
Lead and support training center operations, develop training program strategies, and manage the customer training team to support surgeons and OR staff in using da Vinci and Ion robotic surgical systems.
Role type
Manager, Customer Training (Medical Device Training)
Builds
Training programs and operational support for da Vinci System and Ion technologies
Domain
Medical device / Robotic-assisted surgery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team building and mentorship, cross-functional collaboration, data analysis (CRM), process optimization, adult learning principles, surgical technology knowledge
Preferred skills
Medical-device industry experience, knowledge of anatomy and physiology, travel adaptability
Technologies
da Vinci System, Ion surgical system
Responsibilities
Establish new training centers, deliver quarterly business reviews, manage trainer schedules and competency, conduct surveys to measure program effectiveness, collaborate with sales and marketing to align training strategy, provide occasional OR support for da Vinci System
Seniority
Manager, hands-on leadership