Account manager active users
Core
Handle complex player-related cases for 4X MMO games (March of Empires, War Planet Online) by acting as a connector between the player community and internal development teams.
Role type
Senior IC Account Manager (MMO Operations)
Builds
4X MMO Games (March of Empires, War Planet Online)
Domain
Gaming / MMO Operations
Deliverable
client delivery
Required skills
MMO game mechanics knowledge, complex case investigation, cross-functional coordination, data analysis (Excel), root cause analysis
Preferred skills
Player behavior understanding, technical insight translation, proactive issue identification
Technologies
Microsoft Excel
Responsibilities
Investigate complex user cases and coordinate structured solutions with internal teams, ensure player-facing communications comply with brand standards, collaborate with Production/QA/Design to identify root causes of recurring issues, monitor user experience KPIs and maintain case documentation
Seniority
Mid-Senior, hands-on IC
