Room Division Manager
Core
Oversee housekeeping and front office operations to ensure exceptional guest experiences and operational efficiency.
Role type
Room Division Manager
Builds
Guest experiences and operational alignment across housekeeping and front office functions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, budget management, SOP development, quality audit, guest complaint resolution, PMS proficiency, revenue analysis, staff training, regulatory compliance, process improvement
Preferred skills
Hospitality management certification, revenue optimization experience
Technologies
Property Management Systems (PMS), hotel software applications
Responsibilities
Supervise housekeeping and front office staff, develop standard operating procedures, monitor room inventory and maintenance, manage departmental budgets, conduct quality audits, address guest complaints, coordinate with other departments, analyze occupancy and revenue metrics, execute staff training programs, maintain operational records, ensure health and safety compliance, implement cost-saving initiatives
Seniority
Mid-level, hands-on IC