Manager, Internal Communications
Core
Design and execute internal communication strategy connecting corporate leadership with frontline restaurant, supply chain, and franchisee audiences.
Role type
Manager, Internal Communications
Builds
Internal digital channel ecosystem (intranet, team member app, email, push notifications, SMS, digital signage) and communication campaigns
Domain
Retail / Hospitality / Restaurant Industry / Corporate Communications
Deliverable
product features
Required skills
Internal communications strategy, multichannel project management, cross-functional partnership, strategic communications, analytics, content management systems, Microsoft Office, audience segmentation, operational logistics translation
Preferred skills
Retail/hospitality/restaurant industry experience, direct team management
Technologies
Intranet, employee apps, SMS platforms, push notification systems, digital signage
Responsibilities
Design and execute comprehensive internal communications strategy; Lead, coach, and develop internal communication specialists; Manage and optimize internal digital channel ecosystem; Partner with franchisees to deliver business updates; Translate complex operational logistics into simple, scannable communications; Draft emergency communications and apply visual judgment for content
Seniority
Manager, hands-on leadership
