Principal Success Architect - AI Control Tower
Core
Drive customer outcomes, roadmap, and value realization for ServiceNow's AI Control Tower solution, enabling responsible AI adoption at scale through inventory management, risk assessment, regulatory compliance, and governance operational excellence.
Role type
Principal Success Architect (AI Control Tower)
Builds
AI Control Tower implementations and enterprise AI governance frameworks
Domain
Enterprise AI governance, regulatory compliance, and platform implementation
Deliverable
client delivery
Required skills
AI governance concepts, responsible AI frameworks, regulatory compliance, customer-facing advisory, solution delivery, technical stakeholder management, new product introduction support, enablement content development
Preferred skills
ServiceNow AI Control Tower implementation, enterprise AI/ML platforms (Azure AI, AWS, Google Cloud), new product launch support, Agile methodologies, EMEA AI governance community connections
Technologies
ServiceNow, Azure AI, AWS, Google Cloud
Responsibilities
Guide customers through AICT Adoption covering Discover, Secure, Govern, Observe and Value pillars; Support customer engagements focused on EU AI Act compliance and enterprise AI governance frameworks; Participate in technical implementation of AI Control Tower capabilities; Partner on enterprise architecture decisions for AICT implementations; Manage technical stakeholder relationships including platform owners and compliance leads; Partner with AI Strategists to deliver integrated technical and business advisory offerings; Support new product introduction launches for AICT; Develop and deliver enablement content and adoption playbooks; Act as the voice of EMEA customers for the AICT product organization; Contribute to thought leadership and knowledge base articles.
Seniority
Principal, hands-on IC with strategy & mentorship
