Onsite Transportation Monitoring Operator/Call Center
Core
Monitor traffic conditions and manage incidents on Virginia roadways using Advanced Traffic Management Systems (ATMS) and CCTV, dispatching safety patrollers and coordinating with first responders.
Role type
Onsite Transportation Monitoring Operator
Builds
Incident management, dispatching, and traveler information services for Virginia's roadways
Domain
Transportation infrastructure and traffic management
Deliverable
client delivery
Required skills
ATMS software operation, CCTV monitoring, two-way radio communication, incident logging, dispatch coordination, data entry
Preferred skills
Call center or 911 dispatch experience, geographic knowledge of Virginia freeway system, incident management response techniques, map-based application interpretation
Technologies
ATMS, CCTV, dynamic message signs (DMS), web-based applications, two-way radio systems
Responsibilities
Monitor camera video and information sources for traffic events; dispatch safety patrollers via radio; log confirmed events and road closures; answer calls and provide traffic condition information; communicate with local agencies and VDOT personnel
Seniority
Entry-level to Mid-level, hands-on operational role