Senior Staff Product Manager, Conversational AI
Core
Own and drive the strategic vision and execution of AI-native conversational experiences across the ServiceNow platform.
Role type
Senior Staff Product Manager (Conversational AI)
Builds
AI-native conversational experiences, agentic workflows, and LLM-powered products for enterprise customers
Domain
Enterprise software, AI/ML, Conversational AI, Workflow Automation
Deliverable
product features
Required skills
Conversational AI strategy, LLM product development, cross-functional leadership, enterprise sales, market trend analysis, technical acumen in AI/ML, multi-agent systems, RAG, workflow automation
Preferred skills
ServiceNow platform experience, BPM background, AI-native company experience
Technologies
LLMs, RAG, multi-agent systems, agentic AI
Responsibilities
Define multi-year product strategy and roadmap, navigate ambiguous high-impact decisions, represent product strategy to executive leadership and key accounts, synthesize insights from AI research and customer needs, partner with engineering and design teams, define success metrics and drive continuous optimization
Seniority
Senior Staff, strategic ownership & cross-functional leadership