Sr. Care Center Support Specialist
Core
Support physician network billing and claims resolution via email and phone in a high-volume call center environment.
Role type
Senior Care Center Support Billing Specialist
Builds
Billing and claims resolution workflows for physicians
Domain
Healthcare billing and claims
Deliverable
client delivery
Required skills
High-volume inquiry handling, claims triage, complex claims resolution, coding assistance, issue escalation, workflow analysis, team communication
Preferred skills
Healthcare billing certification, AthenaNet experience, Salesforce experience
Technologies
AthenaNet, Salesforce, Microsoft Word, Microsoft Excel, Web Browsers
Responsibilities
Respond to high volume inquiries via email/phone, assist with triaging case volumes, provide resolution guidance on complex claims/billing inquiries, critically analyze situations and escalate issues, identify recurring issues and provide feedback to management, provide support in team chat
Seniority
Senior, hands-on IC