Principal Inbound Product Manager - AI Experience
Core
Lead Product Manager for Lux, ServiceNow's AI-native experience platform, driving strategy for enterprise AI-first experiences and agentic AI.
Role type
Principal Inbound Product Manager (AI Experience)
Builds
AI-first user experiences, agentic AI capabilities, and reusable platform primitives for enterprise applications.
Domain
Enterprise Software / Artificial Intelligence / Agentic AI
Deliverable
production ML models | product features
Required skills
Product management (15+ years), agentic AI product shipping (12-18 months), hands-on technical depth (codebases/prototyping), AI-native prototyping tools, modern AI systems & agent architectures, deterministic AI design, 0→1 and 1→N scaling, platform thinking.
Preferred skills
Developer or engineering background, Bachelor's in Computer Science, MBA, AI product credential.
Technologies
Figma Make
Responsibilities
Define product strategy and roadmap for Lux, partner with cross-functional leaders to drive adoption, translate agentic AI landscape into concrete product experiences, architect primitives that multiply value across products.
Seniority
Principal, hands-on IC with strategic influence