Cloud and Infrastructure Operations Manager (AWS)
Core
Lead and evolve global AWS infrastructure, ensuring reliability, security, and scalability of core services while managing TechOps, SysOps, and voice teams.
Role type
Senior Cloud & Infrastructure Operations Manager (Hands-on IC with leadership)
Builds
Global cloud platforms, enterprise network services, and Five9 voice/telephony environment
Domain
Cloud Infrastructure (AWS), Enterprise Networking, Telephony
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AWS architecture, cloud networking, security best practices, Infrastructure as Code, automation tooling, monitoring/observability, incident management, stakeholder management
Preferred skills
Azure environments, SRE practices, ITIL service management, voice/contact-centre technologies (Five9, SIP)
Technologies
AWS, Five9, SIP, Infrastructure as Code tools, monitoring/observability platforms
Responsibilities
Own operational management of cloud infrastructure; ensure security, resilience, and scalability; lead and develop TechOps/SysOps/networking/voice teams; drive operational excellence via automation; manage cloud security, performance, and cost; oversee enterprise network services; lead major incident response; collaborate with Cyber Security and Platform Services.
Seniority
Senior, hands-on IC with leadership
