Command Center & Loss Prevention Supervisor - Winter 26-27
Core
Supervise agents in Mountain Sales & Schools to safeguard revenue, monitor real-time gate scan activity, investigate fraud, and ensure operational integrity across ski resort operations.
Role type
Seasonal full-time Loss Prevention & Operations Supervisor
Builds
Operational visibility through reporting dashboards, fraud investigations, and sales support processes
Domain
Hospitality / Ski Resort Operations / Loss Prevention
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supervision and coaching, real-time data monitoring, fraud investigation, reporting and dashboard creation, system navigation (gates/kiosks), money handling, POS system familiarity, guest issue resolution, cross-functional collaboration
Preferred skills
Mountain operations experience, sales experience, supervisory experience, RTP software familiarity, loss prevention auditing knowledge
Technologies
RTP, gate systems, self-service kiosks, reservation platforms, POS systems
Responsibilities
Provide supervision and support to agents to ensure consistent guest service and goal achievement; Monitor real-time gate scan data to identify irregular activity and system errors; Conduct investigations into potential fraud and unauthorized pass use; Develop and maintain reporting processes and dashboards; Analyze team performance metrics to identify sales trends; Address and resolve guest issues professionally
Seniority
Seasonal, supervisory level