Technical Solutions Engineer
Core
Provide Tier 3/escalation technical support for Arista Networks products, resolving complex customer issues with hardware, software, and network protocols.
Role type
Senior IC Technical Solutions Engineer (Network Support)
Builds
Customer support resolution and product quality feedback for data center and campus networking solutions
Domain
Networking / Data Center / Cloud Infrastructure
Deliverable
client delivery
Required skills
Network protocol troubleshooting, Linux administration, packet analysis tools, hardware/software debugging, technical documentation
Preferred skills
Programming/scripting (C++, Java, Python, Perl, JavaScript, shell), complex environment triage, teaching/learning new features
Technologies
AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF, IXIA, tcpdump, Wireshark
Responsibilities
Respond to customer product inquiries via phone and email, troubleshoot hardware and software issues, document recurring technical issues, collaborate with software and hardware development teams
Seniority
Mid-to-Senior, hands-on IC