Department Manager - West Town Mall
Core
Lead a department team to deliver an excellent operational and visual customer experience, drive sales, and optimize store profits while maintaining brand standards.
Role type
Department Manager (Retail)
Builds
In-store customer experience, sales performance, and visual merchandising execution for H&M stores.
Domain
Retail / Fashion
Deliverable
product features
Required skills
team leadership, sales analysis, budget management, visual merchandising, recruitment and performance management, operational planning, customer service management, inventory control, compliance management
Preferred skills
fashion trend awareness, data-driven decision making, stakeholder collaboration
Technologies
Instore Care App, Click & Collect, Smart Store tools
Responsibilities
Manage department operations including sales, visual standards, and team performance; Analyze sales data and create plans to optimize results and profits; Lead team recruitment, onboarding, training, and development; Ensure compliance with global guidelines for customer experience, fitting room, and checkout routines; Maintain store visual presentation, stock levels, and price signage accuracy; Oversee daily store opening and closing procedures.
Seniority
Mid-level manager, hands-on leadership