Associate Product Support Specialist
Core
Execute routine system administration and data entry activities in ETQ/eQMS to support global quality system operations, including user onboarding, document control, and master data maintenance.
Role type
Associate Product Support Specialist (Quality Systems/eQMS)
Builds
Global quality system operations and IT Solutions support
Domain
Life Sciences / Quality Management Systems (eQMS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
User onboarding and account management, Document control metadata entry, System master data maintenance, SOP adherence, Web application troubleshooting, Ticketing tool usage, GxP/regulated systems understanding, Cross-timezone stakeholder coordination, Incident and request handling
Preferred skills
Python, SQL, scripting, log analysis, CSV/GxP training, ITIL, BMC Helix ITSM experience
Technologies
ETQ, eQMS, BMC Helix ITSM, Web applications
Responsibilities
Perform routine system administration and data entry in ETQ/eQMS, Ensure accuracy and timeliness of system records, Support IT Solutions and Quality Systems teams during peak periods, Participate in system testing or user acceptance activities, Coordinate across L1/L2/L3 and business teams, Maintain audit-ready administrative records
Seniority
Junior, hands-on IC