Service Scheduler - Springfield, OH
Core
Oversees delivery of service repairs, inspections, and preventative maintenance for customer equipment in the crane/hoist industry.
Role type
Service Scheduler
Builds
Operational alignment for timely repair and maintenance of customer equipment
Domain
Industrial equipment maintenance (crane/hoist)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
scheduling, dispatching, customer communication, stakeholder management, material coordination, subcontractor management, regulatory knowledge (OSHA/ANSI/CMAA/HMI/NEC), safety enforcement, prioritization, PC skills
Preferred skills
Bachelor's degree, industrial environment experience
Technologies
Siebel
Responsibilities
Manage service work schedules for customers and field operatives; Collaborate with Field Operations Managers to ensure timely resolution; Maintain Planning Board in Siebel; Confirm material delivery and arrange rental equipment/subcontractors; Communicate project updates and changes to customers and stakeholders; Provide quotes and secure purchase orders; Schedule field operatives for emergency breakdowns; Monitor agreement scope and profitability; Enforce safety rules and procedures
Seniority
Individual Contributor