Residences Manager
Core
Liaison between residence owners and the hotel team, ensuring compliance with Raffles Residences standards and managing operations across common areas, amenities, housekeeping, engineering, and valet.
Role type
Senior Residences Manager (Luxury Residential Operations)
Builds
Residential community operations, owner amenities, and lifestyle services for Raffles Residences
Domain
Luxury hospitality + Residential property management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Residential Operations)
Required skills
Financial management, budget oversight, team leadership, operational coordination, resident relations, event planning, compliance management, cross-functional collaboration, preventive maintenance oversight, security protocol implementation
Preferred skills
Degree in hospitality management, experience in luxury hotel management, HOA governance experience
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Manage day-to-day operations of the residential entity including common areas and owner lounges; Lead the complete homeowner journey from handover to seamless living; Oversee financial performance and budget allocation; Coordinate with Homeowners Association (HOA) and hotel departments; Plan and execute community events and lifestyle curation; Ensure health, safety, and security compliance for residents and colleagues.
Seniority
Senior, hands-on IC with leadership responsibilities