Manager ou Senior Manager – Généraliste des services financiers - Lille
Core
Lead transformation projects for major financial clients, optimizing customer journeys, launching new products, and operationalizing regulatory changes.
Role type
Senior Manager, Financial Services Consulting
Builds
Operational models, credit/recovery factories, new subscription journeys for banks and financial institutions
Domain
Financial Services / Banking / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end process diagnosis, customer journey optimization, regulatory impact analysis, operational model redesign, project management, stakeholder management
Preferred skills
Digital expertise (automation, data exploitation), credit factory setup, recovery processes
Technologies
None explicitly stated
Responsibilities
Analyze and optimize existing customer/advisor journeys, Diagnose end-to-end processes, Launch new products/subscription journeys, Monitor regulatory impacts and integrate them operationally, Redesign operational models, Define implementation conditions for credit or recovery factories
Seniority
Senior Manager, hands-on IC with strategic oversight