SAP Key User
Core
Provide functional support and issue resolution for SAP S/4HANA FICO users, analyzing incidents and performing root cause analysis.
Role type
SAP Key User (Finance)
Builds
Supports SAP S/4HANA FICO operations and integrations for finance teams.
Domain
Enterprise Resource Planning (ERP) / Finance & Accounting
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP S/4HANA FICO, SAP ECC, finance & accounting business processes, root cause analysis, SAP configuration/customizing, SAP integrations
Preferred skills
SAP custom developments, User Acceptance Testing (UAT), user documentation, user training, process improvement
Technologies
SAP S/4HANA, SAP ECC
Responsibilities
Provide functional support for issue raised by SAP S/4HANA FICO users, Analyze incidents, service requests, and system issues reported by end users, Resolve standard functional issues independently, Escalate unresolved issues to higher support levels, Perform root cause analysis involving SAP configuration, business processes, and integrations, Define business requirements for developments and enhancements, Support User Acceptance Testing (UAT), Prepare user documentation and work instructions, Deliver user training and knowledge transfer, Monitor recurring issues and identify opportunities for process improvements, Participate in SAP projects as a functional representative
Seniority
Mid-level, hands-on IC
