Client Service Manager (m/w/d)
Core
Serve as a reliable contact point for existing customers and prospects via phone and email, managing account management, payment processing, refunds, and technical inquiries.
Role type
Client Service Manager (2nd-Level Support)
Builds
Account service solutions for Scalable Capital's retail and B2B customers
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Account management, payment processing, refund handling, technical support, cross-functional collaboration, process improvement, product feedback integration
Preferred skills
Finance/Banking/Insurance experience, affinity for capital market products, digital solutions
Technologies
None explicitly stated
Responsibilities
Handle complex customer inquiries via phone and email, coordinate with other departments to resolve issues, ensure customer satisfaction and retention, identify product and process improvement opportunities, collaborate with Product and Operations teams
Seniority
Mid-level, hands-on IC
