Customer Service Rep (7305)
Core
Handle customer inquiries, resolve complaints, and process orders for a Domino's franchise.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Customer communication, complaint resolution, order processing, CRM software usage, product knowledge, multitasking, basic math, attention to detail
Responsibilities
Decode and respond to customer inquiries, resolve customer complaints, process returns and exchanges, document customer interactions in CRM, identify issues requiring management escalation, contribute ideas to service playbooks, meet performance goals
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