Manager, Network Reliability and Resiliency
Core
Lead a team responsible for the reliability and day-to-day operation of production network services supporting ServiceNow's cloud platform.
Role type
Manager, Network Reliability and Resiliency
Builds
Production network services for ServiceNow's cloud platform
Domain
Cloud Infrastructure / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network engineering, team management, Linux troubleshooting, TCP/IP, routing, DNS, load balancing, SRE practices, automation, incident management, cross-functional collaboration
Preferred skills
Global SaaS operations, BGP/OSPF, data center fabrics, DDoS protection, IT service management, cloud certifications (CCNA/CCNP/Azure/AWS/GCP)
Technologies
Linux, TCP/IP, DNS, Load Balancers, ADCs, Firewalls, Cloud Networking, BGP, OSPF, DDoS protection, VPNs
Responsibilities
Manage and develop network reliability engineers; Lead complex production troubleshooting and major incident response; Define and monitor SLIs/SLOs and error budgets; Drive automation to reduce operational toil; Partner with engineering and security teams to improve service reliability.
Seniority
Manager, hands-on leadership
