IT Logistics Operations Agent
Core
Manage the end-to-end lifecycle of IT logistics requests, including intake, validation, asset movement coordination, and administrative updates.
Role type
IT Logistics Operations Agent
Builds
Operational logistics actions for IT equipment (preparation, delivery, collection, relocation, swap)
Domain
IT Asset Management / Logistics Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT logistics processes, asset lifecycle management, ServiceNow HAM, Microsoft Excel, data traceability, request analysis, operational workflow management
Preferred skills
ABAC Assets Forms, European Commission asset-management processes, ITIL Foundation, operational reporting, inventory reconciliation, Hardware Asset Management (HAM)
Responsibilities
Review incoming IT logistics requests and validate required information; Register, update, assign, and track requests in ServiceNow HAM; Translate approved requests into physical asset movements; Coordinate with warehouse and field teams; Monitor open requests and escalate blockers; Support inventory checks and audits; Produce operational reports.
Seniority
Mid-level, hands-on IC