Customer Services - Site Manager
Core
Ensure correct execution of external CS works (retrofits, upgrades, modifications, pressure vessel repairs, legalizations) and manage project installations at client sites, acting as the link between Operations and CS.
Role type
Senior Site Manager for Customer Services (Industrial Projects)
Builds
Retrofits, upgrades, modifications, and installations for life sciences and industrial clients
Domain
Life sciences (pharmaceuticals, biotechnology) and industrial equipment services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Industrial project management, supply chain coordination, cost control, quality assurance, GMP compliance, pressure vessel regulations, refrigeration systems, SAP, MS Project, MS Office, client relations, English/French
Preferred skills
Pharmaceutical industry experience, multi-project management, team leadership, advanced planning tools, other languages
Technologies
SAP, MS Project, Microsoft Office
Responsibilities
Coordinate and plan services and retrofits at client sites, manage timelines and costs, ensure material supply and quality, support sales opportunities, analyze technical documentation, enforce engineering standards, and act as a preventive resource for client installations
Seniority
Senior, hands-on IC