Business and Operations Manager (F/M/X)
Core
Lead strategic vendor management, budget governance, and procurement for the Core Property Tech & Ecosystem department to align with business and digital objectives.
Role type
Senior Business and Operations Manager (Vendor Management & Procurement)
Builds
Global vendor contracts, budget forecasts, and service delivery for property technology systems (PMS, POS) across 5,500 hotels.
Domain
Hospitality technology and digital transformation
Required skills
Strategic vendor management, global negotiation, budget planning and financial reporting, OKR definition and monitoring, contract lifecycle management, BI reporting design, stakeholder engagement
Preferred skills
PMO experience, hospitality technology ecosystem familiarity (PMS, POS, OHIP)
Technologies
PMS, POS, OHIP, BI tools
Responsibilities
Define and monitor OKRs for the department; manage central and regional budgets including forecasting and reporting; negotiate and manage relationships with strategic vendors; coordinate with Procurement and Legal for compliance; define inventory and reports for property tech systems; act as primary contact for internal and external stakeholders
Seniority
Senior, hands-on IC
