Planner
Core
Drive the smooth, efficient, and accurate delivery of planned and reactive work across the business by organizing resources and managing work streams.
Role type
Planner (Operations)
Builds
Operational delivery for drainage, sewer cleaning, and rehabilitation services
Domain
Water and wastewater industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
resource organization, workload management, service level control, scheduling, customer communication, record logging, payment processing
Preferred skills
operations background, utilities experience, logistics experience, fast-paced environment experience
Responsibilities
Coordinate reactive, planned, and ad-hoc work streams; Screen and validate incoming work orders; Review and manage outstanding work orders; Communicate with customers to arrange access and confirm attendance; Respond to daily queries; Maintain accurate records of customer interactions; Process out-of-hours customer payments
Seniority
Individual Contributor