Technology Support Representative II
Core
Provide live Level 1 remote technical support for Domino's In-Store Operators, diagnosing and resolving issues with proprietary software, hardware, and peripherals.
Role type
Level 1 Help Desk Representative
Builds
Routine IT support for in-store operational technology
Domain
Retail / Food Service / IT Support
Deliverable
client delivery
Required skills
remote support, hardware troubleshooting, software troubleshooting, ticketing management, SQL query reading, networking basics, documentation, multitasking
Preferred skills
ServiceNow, 2+ years help desk experience, night/weekend shift flexibility
Responsibilities
Diagnose and resolve routine hardware and software problems, follow up with customers to ensure issue resolution, maintain thorough documentation of issues and troubleshooting steps, work rotating shifts including nights and weekends
Seniority
Individual Contributor, Entry to Mid-level
