Spécialiste des opérations terrain TI
Core
Provide first-line technical support and ensure reliability of IT systems and networks across multiple industrial sites.
Role type
Field IT Operations Specialist
Builds
On-site support for offices, factories, and sorting centers
Domain
Industrial IT / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environments, Active Directory, Microsoft 365, cloud applications, network hardware (switches, routers, firewalls, access points), TCP/IP, DHCP, DNS, VLAN, VPN, Wi-Fi troubleshooting, remote support tools, ticketing systems
Preferred skills
Network monitoring tools (PRTG, SolarWinds)
Responsibilities
Provide on-site technical support to employees in offices, factories, and sorting centers; diagnose and resolve issues with workstations, printers, enterprise software, and local network connectivity; deploy, maintain, and troubleshoot IT equipment and network infrastructure; assist in configuring switches and routers under senior engineer supervision; ensure optimal connectivity and performance for wired and wireless networks; document incidents and network changes in the ticketing system; travel regularly to various AIM sites for hands-on support and maintenance.
Seniority
Mid-level, hands-on IC
