Customer Care Representative
Core
Primary point of contact for clients using the Yuh app to manage finances and investments, handling inbound/outbound calls to resolve inquiries and guide users through pay, save, and investment features.
Role type
Customer Care Representative (Financial Services)
Builds
Yuh App (pay, save, investments)
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
phone support, financial product knowledge (stocks, ETFs, crypto), regulatory compliance, documentation, empathy, persuasive communication
Preferred skills
Italian proficiency, German proficiency, prior experience in financial services customer satisfaction
Technologies
office software, phone systems
Responsibilities
Handle inbound and outbound phone calls (70-80% of daily activities), resolve client inquiries and issues related to the Yuh App, guide clients through financial products and processes, document client interactions in internal systems, collaborate with internal departments for service improvements
Seniority
Individual Contributor