Tekninen asiantuntija
Core
Technical support specialist for heat pumps and heating systems, collaborating with installers and service partners to resolve technical challenges and guide product installation, troubleshooting, and usage.
Role type
Technical support specialist (HVAC/Heat Pumps)
Builds
Heating system solutions and heat pump products for residential and commercial customers
Domain
HVAC, Heating Systems, Energy Efficiency
Deliverable
client delivery
Required skills
Heat pump installation, maintenance, and troubleshooting; Heating system knowledge; Technical problem-solving; Customer communication; Microsoft Office proficiency
Preferred skills
HVAC engineering or technician degree; Electrical and/or refrigeration certification; Technical support experience; SAP or ERP system knowledge
Technologies
Microsoft Office, SAP/ERP systems
Responsibilities
Answer technical inquiries from partners via phone and email; Advise installers and service businesses on product troubleshooting, installation, and operation; Resolve complex technical issues with customers, colleagues, and factory experts; Ensure partners receive necessary support to serve end customers; Continuously develop technical expertise in heat pumps and system solutions