Senior Oracle Service Delivery Manager
Core
End-to-end delivery and ongoing management of Oracle Cloud Managed Services (EBS, ERP, HCM, EPM, SaaS) acting as a trusted advisor to drive service excellence and business growth.
Role type
Senior Service Delivery Manager (Oracle Cloud)
Builds
Oracle Cloud Managed Services for enterprise clients
Domain
Enterprise Software / Cloud Services / Oracle Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Oracle Cloud EBS/ERP/HCM/EPM/SaaS expertise, service delivery management, stakeholder management, commercial acumen, resource management, financial forecasting, ITIL/ISO 20000 compliance, change management, team leadership, problem-solving
Preferred skills
Experience with large-scale ERP transformations, bid/proposal support, knowledge management, business continuity planning, cloud infrastructure expertise
Technologies
Oracle Cloud (EBS, ERP, HCM, EPM, SaaS), OCI
Responsibilities
Own end-to-end delivery of Oracle Cloud Managed Services, act as primary customer contact, lead Service Review Meetings, manage escalations and incidents, drive Continual Service Improvement (CSI), provide governance for support teams, ensure capacity planning and cost forecasting, collaborate on service delivery strategies, monitor service metrics and profitability, identify expansion opportunities, support service transitions, promote knowledge sharing, balance customer satisfaction, employee engagement, and commercial performance
Seniority
Senior, hands-on IC with leadership responsibilities