Department Supervisor
Core
Support Sales and Profit goals by executing a plan to deliver the Best Customer Experience in the department and overall store.
Role type
Department Supervisor (Retail Operations)
Builds
Customer experience, visual merchandising, and store operations for H&M customers
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, visual merchandising, team leadership, sales promotion, operational routines, fashion trend awareness, inventory management, store opening/closing
Preferred skills
Analytical solution finding, working with numbers and statistics, collaboration with Visual Merchandiser team
Technologies
Instore Care App, Click & Collect, Smart Store
Responsibilities
Ensure correct routines in fitting room and checkout; maintain clean and tidy sales floor and back of house; secure good stock levels and provide input on allocation; update and upkeep of BOH Areas; responsible for opening and closing of store daily; represent the H&M brand positively during customer interactions; ensure team actively promotes Customer Loyalty App and sustainability initiatives.
Seniority
Individual Contributor, emerging leader