Technical Customer Support (f/m/x)
Core
2nd-level technical support for industrial automation systems, resolving issues via email/chat/CRM and collaborating with global sales/service networks.
Role type
Technical Customer Support Engineer
Builds
Operational continuity for industrial automation clients
Domain
Industrial automation / High-tech manufacturing
Deliverable
client delivery
Required skills
Technical troubleshooting, industrial automation knowledge, service documentation, training delivery, quality review, international communication
Preferred skills
Customer service experience, hands-on technical skills, organizational skills
Technologies
CRM systems, industrial automation platforms
Responsibilities
Handling technical inquiries via email, chat, and CRM; analyzing issues and developing solutions; reviewing service documentation; conducting training sessions for technicians; acting as a quality reviewer for internal reports
Seniority
Individual Contributor, mid-level