Sr. Associate Account Management
Core
Monitor and investigate email traffic for spam, phishing, and abuse; perform log analysis to identify threats and execute mitigation actions.
Role type
Associate Account Management (Email Operations & Trust & Safety)
Builds
Secure and reliable email ecosystem
Domain
Cybersecurity / Email Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Email operations, Trust & Safety, Splunk log analysis, SMTP protocols, SPF/DKIM/DMARC validation, incident response documentation, SLA adherence
Preferred skills
None stated
Technologies
Splunk, SMTP, SPF, DKIM, DMARC
Responsibilities
Monitor inbound/outbound email traffic for spam, phishing, and spoofing; Perform log analysis to identify anomalies and suspicious behavior; Execute mitigation actions (blocking, quarantining, escalation); Validate email authentication protocols; Support incident response by documenting findings and maintaining audit trails; Adhere to SLAs and compliance standards in a 24x7 environment; Collaborate with internal teams and external vendors for issue resolution.
Seniority
Mid-level, hands-on IC