Director, Data & Storage Reliability Engineering
Core
Lead the Data & Storage Reliability Engineering organization to improve reliability, resilience, performance, and scalability of ServiceNow's database, storage, and platform infrastructure.
Role type
Director, Data & Storage Reliability Engineering
Builds
High-performing engineering teams focused on reliability, observability, performance, diagnostics, automation, and prevention engineering.
Domain
SaaS, Database, Storage, Cloud Infrastructure, Distributed Systems
Deliverable
production ML models | product features | infrastructure
Required skills
Reliability engineering, Observability, Performance engineering, Distributed systems, Database engineering, Cloud infrastructure, Strategic planning, Team leadership, Stakeholder management, Product mindset
Preferred skills
AI integration, Migration readiness, Systemic risk reduction, Engineering governance
Technologies
AI-powered tools, Telemetry, Automation frameworks, Production intelligence
Responsibilities
Build and scale high-performing engineering teams; Establish engineering-first culture and scalable reliability practices; Partner with Product, Cloud, and Operations teams to integrate reliability into SDLC; Drive systemic improvements based on production insights and incident learnings; Define product strategies and roadmaps for reliability capabilities; Balance short-term customer needs with long-term platform strategy.
Seniority
Director, strategic leadership & team management
