Principal Technical Program Manager, Strategic Program Management
Core
Lead ServiceNow's most critical cross-functional strategic programs, operating at the intersection of strategy and execution to shape company trajectory.
Role type
Principal Technical Program Manager (Strategic Program Management)
Builds
Large-scale, high-visibility cross-functional programs for the APEX Strategic Programs function
Domain
SaaS / Enterprise Software / Strategic Program Management
Deliverable
product features
Required skills
Technical Program Management, Strategic Program Management, Mergers and Acquisition Integrations, Management Consulting, Strategy, AI-native mindset, SaaS/enterprise software context, Stakeholder navigation, Clear communication, Self-directed execution
Preferred skills
None explicitly stated as preferred (all listed competencies are required)
Technologies
AI tools (for synthesizing intelligence, risk signals, decision-making, drafting communications, directing agents)
Responsibilities
Identify, prioritize, and accelerate high-complexity programs with quantifiable impact on revenue and market position; Translate business objectives into execution strategy and own project planning/delivery from conception to operations; Organize complex problems into prioritized milestones, deliverables, dependencies, and success criteria; Develop trusted relationships with key stakeholders and technology leaders to drive focus on strategic objectives; Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; Operate as an AI-native program manager using AI to synthesize intelligence and surface risk signals; Establish governance frameworks and lead executive-level meetings and cross-functional events; Champion AI-native ways of working across the team to increase throughput and reduce coordination overhead
Seniority
Principal, hands-on IC with strategic scope
