Retail Customer Service
Core
Manage daily operations and customer service standards in a betting shop, ensuring safe gambling practices and processing transactions.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
Cash handling, payment transaction processing, customer complaint resolution, shift management, target achievement, safer gambling advocacy
Responsibilities
Deliver outstanding customer service, take bets on sports and events, process customer transactions, handle customer complaints, maintain shop standards, open or close the shop
Seniority
Individual Contributor, operational level
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